Cancellation and Refund Policy

We offer refund and/or exchange within the first 7 days of your purchase. If 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Cancellation

Once the order has been placed and payment made, the order cannot be cancelled.

Eligibility for Refunds and Exchanges

     - The item has arrived broken or damaged

     - You have received the wrong item

     - You are concerned about a product quality issue.

     - Your item is unused and unopened in the same condition that you received it.

     - The item must be in the original packaging.

     - To complete your return, we require a receipt or proof of purchase.

Exchanges

We can only replace items if they are defective or damaged. We will only exchange items of the same kind.

Return process

Damage or Broken

     - Please inform us via:

               LINE: https://page.line.me/thh0145n

               Email: [email protected]

     - Please provide a video of the package being opened as evidence for the 3^rd

     - Once we have assessed the item and video, we will just replace the product. No need to return

Quality issues

     - Please inform us via:

               LINE: https://page.line.me/thh0145n

               Email: [email protected]

     - Send product back to our office:

Truly Organics Co., Ltd. (062-696-2447)
988/30 Ramindra Road, Kannayao Sub-district, Kannayao District, Bangkok 10230
(*** Return ***)

     - We will replace and refund the return shipping costs, once we have assessed the item as eligible for a refund.